Return and Refund Policy

Full Refund Policy: Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. If we sent you a different size than you ordered a request for replacement must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. 

How do I report a problem?

If you notice a misprinted/damaged/defective product, please contact [email protected] immediately with a description, photo proof, and if requesting a refund or return. Please do not try to return anything without waiting for instructions from the Stanleymorrisonshop.com as there are more than one return facility and different procedures. Not following return instructions properly can result in delays or lost returns that will result in no replacements or refund.

Charlotte address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

Dallas address: 217 Wrangler Drive, Coppell, Texas 75019.

Wrong Size Ordered -There are no refunds if you chose the wrong size. Each product has mulitple ways to accurately measure (body or product) and sizing charts to help you find your size. The products are custom made for each order and cannot be exchanged or refunded for size unless we sent you a different size than what you ordered. 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Post Office Delivery Issues - If the package was marked as delivered by the carrier, but you have not received it, the merchant is not responsible for the cost of reshipping or refunding the order. It is your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered

If the package is lost in delivery or does not arrive, please contact us within 30 days of the estimated delivery date to report the problem.  

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch." The carrier is responsible with working with the customer to resolve the issue.

Unclaimed - Shipments that go unclaimed are returned and the customer will be liable for the cost of a reshipment (if and as applicable).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.  

We do not refund orders for buyer’s remorse or ordered wrong sizes. Detailed sizing instructions are provided. Products are custom made and unless defective all sales are final.   

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore we reserve rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.